The road back
When a bottle misses
Caps crack, carriers drop boxes, a shade reads different under hall light. Here is how a miss gets sorted.
Where the rules live
The return window and its rules sit with our retail partner and are printed on your order page. That page is the one source that is always current for your exact order and address.
How the road back runs
Start from the order page, pick the bottle and the reason, and the partner sets the label and the drop off or pickup. It is a few taps, not a phone tree.
The money
Once the return lands back with the partner, the money walks back the same way it came in, on the timetable their page states for your payment kind.
Tell us too
If the miss was the bottle and not the box, we want to know. Write to the desk through Call the desk and name the shade and the size; that is how the line gets better.